We're here to help
Support
A real person reads every message — and we usually reply within a day. Tell us what's going on with Bump, Tally, or Caddie and we'll sort it out together.
Mention which app and device you're using — it helps us help you faster.
Frequently asked questions
Do I need an account to use these apps?
No. None of our apps use accounts, logins, or passwords. You just download and start. Your data is tied to your device and your own iCloud, not to any account with us.
Where is my data stored, and does it sync between devices?
My data isn’t syncing between my iPhone and Apple Watch (or another device).
Sync relies on iCloud, so check that: you’re signed in to iCloud on each device with the same Apple ID; iCloud is enabled for the app (iOS Settings → your name → iCloud); and each device has a network connection. The first sync can take a little while. If it’s still stuck, email us.
How do I restore a subscription I already bought?
Open the app, go to Settings, and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy it.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions, choose the app, and cancel or change it there. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
How do I get a refund?
Because Apple processes all payments, refunds go through Apple. Visit reportaproblem.apple.com, sign in, and request a refund for the purchase.
Can I export my data?
Yes — all three apps can save everything you’ve logged to a CSV file. Open the app’s Settings, tap Back Up & Restore, then Save a Backup — you can store or share it anywhere. The same screen restores from a backup, too.
How do I delete my data?
You’re in control: delete entries inside the app, delete the app from your device, and/or remove the app’s data from iCloud in iOS Settings → your name → iCloud → Manage Account Storage. Once it’s gone from your devices and iCloud, it’s gone — we keep no copy.
Is my Apple Health data safe?
Yes. Health access is always optional and stays on your device. Tally only ever reads steps and active energy to compute your calorie target; Bump only saves a finished strength workout (and on Apple Watch reads heart rate and active energy to record it). Nothing is ever sent to us or used for ads, and you can turn access off any time in iOS Settings → Health.
Still stuck? Just email support@noextrasteps.com — we’re happy to help.